Our mission is to enhance the professional development of financial aid administrators.

Featured Sponsors:

Welcome from Mendy!

Financial aid administrators are often described as resourceful, dedicated, and because our industry demands it, flexible and adaptable to change. The challenges and opportunities that 2020 brought us have tested each and every one of those attributes, and in ways none of us could have ever imagined. However, as we all continue to gain our footing with changes in modes of instruction, our work environments, and all the various dynamics of getting our jobs done, SWASFAA’s highest priority remains to continue to find ways to meet the needs of its members, no matter what that looks like.

If you have any suggestions for how SWASFAA can provide what its members need, please don’t hesitate to contact me or one of your Board representatives or Committee Chairs.

My very best regards,

Mendy Schmerer

SWASFAA President, 2020 – 2021

Upcoming events

    • May 03, 2021
    • (CDT)
    • May 28, 2021
    • (CDT)

    SmartSessions® provide free, online training on important professional development, student success, and default management topics.  Presented by certified trainers with decades of experience, our training sessions keep you a step ahead in an ever-changing world.

    Register for your session(s) of choice by following the date link.

    Handling Unpleasant Conversations

    Whether you’re working with a student, parent or colleague, there are times when conversations may not be pleasant. Handling them involves more than keeping a smile and maintaining a good attitude—it requires the use of strategies and practice. During this interactive session, we’ll share proven techniques to help you prevent and manage unpleasant discussions.

    Date: Tuesday, May 4 at 2:00 p.m. CDT

    Retooling Your Time Management to Work for You

    Most of us have more work to do than there are hours in a day—and we try to manage time efficiently so that we can be productive. However, when you’re understaffed and have conflicting demands and a never-ending list of tasks to complete, managing time can be challenging. Attend this session to learn strategies for retooling your time management such as chunking, blocking, and the Eisenhower Principle.

    Date:Thursday, May 6 at 11:00 a.m. CDT

    Using Behavior-based Interviewing to Hire the Right Staff

    The success of an organization or department is tied to having the right people in the right positions. Incorporating behavior-based questions during an interview can help you better understand how a potential candidate would react in specific situations. Your strategy should include identifying the required skillset for the position, great questions, and evaluation criteria. Join us as we help you find the best job candidates by using behavior-based questions and evaluating answers.   

    Date: Tuesday, May 18 at 11:00 a.m. CDT

    Resolving Conflict in the Workplace

    Various personalities, communication styles, and cultural differences are just a few factors that can contribute to conflict in the workplace. Sometimes, we must adjust our sails to change the circumstances and find harmony. With the use of effective conflict resolution techniques, barriers can be broken to find a solution that works for everyone. Join us to discover ways for resolving conflict that will produce positive outcomes.

    Date: Thursday, May 20 at 2:00 p.m. CDT

    Hitting the Reset Button

    Overbooked calendars, competing deadlines, and unexpected challenges are normal facets of life. But what do you do when those facets become overwhelming and distressing? When life takes a turn from stability and bliss to turbulent waters, it’s time to stop and change directions. You may need to hit the reset button to reclaim your peace. During this enlightening session, we’ll share simple lifestyle changes to find your inner calm and live life more enjoyably. 

    Date:  Tuesday, May 27 at 11:00 a.m. CDT

    • May 03, 2021
    • (CDT)
    • May 28, 2021
    • (CDT)

    Join us for free professional development sessions that outline everything from important resources, mindfulness training, and best practices on advising students and their families. Citizens SessionsTM was developed to provide quick and convenient ways to learn, all without leaving the office or your home office.


    CLICK HERE to register for our complimentary webinar sessions:

    May 4th - Tuesday               12 pm EST           RFI to PLA and Everything in Between

    Learn the process and best practices to create an RFI and leverage the value of a preferred lender list.


    May 6th -  Thursday              3 pm EST            Guide for New Financial Aid Professionals

    Learn the tools and resources to utilize in your day-to-day functions as a Financial Aid Administrator.


    May 11th -Tuesday               12 pm EST         Understanding Private Loan Refinancing

    Prepare for the factors to consider before refinancing your student loans, and how to best evaluate the options.


    May 13th -Thursday              3 pm EST           Financing the Gap

    Help students and their families as they navigate their financing options after savings, scholarships, and grants have been exhausted.


    May 18th-Tuesday               12 pm EST           Delivering an Exceptional Customer Experience

    Create positive impressions by understanding the importance of customer service and improving skills to deal with difficult scenarios.


    May 20th-Thursday              3 pm EST              Resilience

    Strengthen your inner resolve and ability to bounce back better than ever regardless of the circumstances.


     May 25th-Tuesday               12 pm EST          Student Loan Repayment Basics and Options

    Plan for the reality of repaying student loans with this overview of both federal and private student loan repayment, consolidation, and refinance options.


    May 27th - Thursday              3 pm EST           Understanding Credit and Private Student Loan Underwriting

    Provide guidance with insight into the impact of credit and considerations to help reduce the cost of education.


    Best regards for your safety and health,

    Michelle Enriquez

    VP, Relationship Manager


    Direct – 512-514-5423 



    • May 18, 2021
    • 10:00 AM - 11:00 AM (CDT)
    • https://us02web.zoom.us/j/5655478351?pwd=RENETVJqcFFmRm1wMkNFalprOEpNdz09

    Please join the SWASFAA Training and Continuing Education Committee for our fourth webinar of the “A Smorgasbord of Topics for Financial Aid Professionals” webinar series.  In this webinar, we will focus on leadership qualities of financial aid professionals.  

    The webinar is scheduled for March18, 2021 at 10:00 a.m. CST.  A link to the webinar is provided in this announcement will be provided the day before the scheduled webinar.  We will also be providing registrants a copy of the presentation prior to the webinar to allow for engagement and participation - sharing examples, thoughts, best practices, etc.

    Thank you for all you do for SWASFAA.

    Shannon Crossland

    Chair, Training & Continuing Education Committee

Past events

April 06, 2021 Featured Sponsor's Training Opportunity: Ascendium
March 02, 2021 SWASFAA Webinar - Ethics
March 02, 2021 Featured Sponsor's Training Opportunity: Citizens Bank
March 02, 2021 Featured Sponsor's Training Opportunity: Ascendium
December 07, 2020 Featured Sponsor's Training Opportunity: Ascendium
November 05, 2020 Featured Sponsor's Training Opportunity: Citizens Bank
November 04, 2020 Virtual Academy Session Sponsorship
November 04, 2020 2020 SWASFAA Virtual Academy
October 19, 2020 2020 SWASFAA Virtual Boot Camp
October 19, 2020 General Sponsorship (2020-2021)
September 22, 2020 SWASFAA Webinar - P&P Pathway Final Episode
July 14, 2020 SWASFAA Webinar - P&P Pathway - Engagement and Training
June 18, 2020 SWASFAA Social
June 09, 2020 SWASFAA Webinar - Policies & Procedures Pathway: Enhancement & Oversight
May 21, 2020 SWASFAA Social
May 18, 2020 Policies & Procedures Pathway: Overview of Tools - Utilizing Windows File Explorer
March 30, 2020 SWASFAA Webinar P&P Pathway: Overview of Tools - NASFAA Compliance Engine
February 25, 2020 SWASFAA Webinar - P&P Development & Implementation
February 19, 2020 (copy) SWASFAA Training & Continuing Education Kick-Off Webinar Series
February 11, 2020 SWASFAA Training & Continuing Education Kick-Off Webinar Series
November 13, 2019 2019 Conference in New Orleans
November 13, 2019 2019 Conference Exhibitor Registration (Associate Members)
November 13, 2019 Leadership Workshop
November 13, 2019 Sponsorship Options (for Associate Members Only)
November 11, 2019 2019 Boot Camp for New Aid Officers
October 16, 2019 Webinar: Where the Heck? How to Find Financial Aid Resources!

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